Help Centre — IgboID by Augodor
✦   Free worldwide shipping on orders over $80  ·  Handcrafted in Nigeria  ·  Authentic Igbo Heritage   ✦
Help Centre

Frequently Asked Questions

Everything you need to know about our products, orders, and service. Can’t find an answer? Contact us directly.

We specialise in high-quality stoles designed by Augodor Designs, blending style, comfort, and cultural inspiration. Our range includes the Ijele, Odogwu, and Ugo collections — each available in multiple colourways and rooted in authentic Igbo heritage. We focus exclusively on stoles, sashes, and mufflers as our signature cultural creations.

Simply browse our catalogue on the Shop page, choose your preferred collection and colourway, add items to your cart, and complete checkout securely on our website. You’ll receive a confirmation email as soon as your order is placed. If you need any assistance selecting the right stole for your occasion, don’t hesitate to contact us.

Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. Domestic orders within Nigeria typically arrive in 3–7 business days, while international orders take 7–21 business days depending on destination. All orders include tracking information sent to your email address once dispatched.

Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery in real time. Simply click the link in your shipping confirmation email or enter your tracking number on the carrier’s website. If you haven’t received tracking information within 4 business days of ordering, please contact our support team.

We’re sorry to hear that. Please contact us within 7 days of delivery with clear photos of the damaged item and its packaging, along with your order number. We’ll review the situation promptly and assist you with a replacement or a full refund — whichever you prefer. Your satisfaction is our priority.

Still Have a Question?

Our team is always happy to help. Reach out and we’ll get back to you within 24 hours.

Authentic HeritageRooted in Igbo culture & tradition
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Handcrafted QualityHand-finished by Nigerian artisans
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Worldwide ShippingFree on all orders over $80
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Secure CheckoutSSL encrypted, safe payment
Help Centre

Shipping & Delivery

We handle your order with care and speed. Here’s everything you need to know about how we get your stole to you.

Processing Time

All orders are carefully inspected, packaged, and dispatched within 2–3 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing the next business day.

Order soon for key dates. If you need your stole for a specific event — a graduation, ceremony, or celebration — we recommend ordering at least 3–4 weeks in advance to allow for processing and delivery time.

🇳🇬Domestic Shipping (Nigeria)

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Standard Delivery
3–7 business days. Delivered to your door anywhere in Nigeria via our trusted courier partners.
Express Delivery
Available in select locations. Contact us at checkout to enquire about express domestic delivery options.

Shipping costs are calculated at checkout based on your delivery address. Free shipping is available on domestic orders that qualify.

🌍International Shipping

We ship to customers worldwide. Delivery times vary by destination, but typically fall within the following ranges:

🇬🇧 🇺🇸 🇨🇦
UK, USA & Canada
7–14 business days via tracked international courier service.
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Rest of World
10–21 business days depending on destination country and local postal service.

International shipping costs are displayed at checkout before payment. We offer free international shipping on orders that meet the qualifying threshold.

📍Order Tracking

All shipments include tracking information. Once your order is dispatched, you will receive an email containing your tracking number and a direct link to monitor your delivery in real time.

  • Tracking emails are sent within 24 hours of dispatch
  • Track your parcel directly on the carrier’s website
  • International tracking may take 24–48 hours to update after dispatch
  • Contact us if you have not received tracking details within 4 business days of ordering

🛃Customs & Duties

International customers are responsible for any applicable customs fees, import duties, or taxes that may be charged by their country’s customs authority. These charges are beyond our control and are not included in the price of your order.

Please note: We declare the accurate value of all shipments on customs forms as required by law. We are unable to mark packages as gifts or undervalue contents to reduce customs fees.

Questions About Your Shipment?

Get in touch with our team and we’ll help track down your order or answer any shipping query.

Fast ProcessingOrders dispatched within 2–3 days
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Full TrackingTrack your order every step of the way
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Ships WorldwideDelivering to 100+ countries
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Secure PackagingCarefully packed for safe delivery
Help Centre

Returns & Exchanges

We want you to love your stole. If something isn’t right, we’ll make it right — within 14 days, hassle-free.

Return Eligibility

Returns are accepted within 14 days of delivery for items that are unworn, unused, and in their original packaging with all tags intact.

✓ Eligible for Return
  • Returned within 14 days of delivery
  • Unworn and unused
  • Original packaging and tags intact
  • Faulty or damaged items (any time)
  • Wrong item received
✗ Not Eligible
  • Items returned after 14 days
  • Worn, washed, or altered items
  • Items without original packaging
  • Customised or personalised stoles
  • Final sale or discounted items

📬How to Initiate a Return

Starting a return is simple. Follow these steps and we’ll take care of the rest:

1
Contact Us
Email our support team at hello@igboidbyaugodor.com with your order number and the reason for your return.
2
Receive Authorisation
We’ll respond within 24 hours with a return authorisation and clear instructions for sending back your item.
3
Ship the Item Back
Pack the item securely in its original packaging and ship using any tracked courier service. Keep your tracking number safe.
4
Inspection & Resolution
Once we receive and inspect your item, we’ll process your refund or exchange within 7–10 business days.

🔄Exchanges

If you’d like a different size, colourway, or design, we’re happy to process an exchange once we receive your original item. Your replacement will be dispatched as soon as your return passes inspection, subject to stock availability.

If your preferred replacement is out of stock, we will offer you a full refund or store credit of equal value — your choice.

🚫Non-Returnable Items

Customised or personalised stoles — including items made to order with specific embroidery, colours, or text — cannot be returned unless they arrive defective or damaged. We take great care with every custom order to ensure it meets your specifications.

Damaged custom items: If a customised stole arrives damaged or defective, photograph it immediately and contact us within 7 days. We will arrange a replacement or refund at no cost to you.

💳Refunds

Once your returned item is received and inspected, your refund will be issued to your original payment method within 7–10 business days. You will receive an email confirmation once the refund has been processed.

Please note that it may take an additional 2–5 business days for the refund to appear on your bank statement, depending on your financial institution.

Need Help with a Return?

Our support team is here to help make the process as smooth as possible.

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14-Day ReturnsEasy, hassle-free returns
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Free ExchangesSwap colourways anytime
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Fast RefundsProcessed in 7–10 business days
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Secure PaymentSSL encrypted checkout
Help Centre

Privacy Policy

We respect your privacy and handle your personal information with care and full transparency. Last updated: April 2026.

By using our website and purchasing our products, you agree to the collection and use of information as described in this policy. If you have any questions, please contact us at any time.

📋Data We Collect

We only collect the personal information necessary to process your order and provide you with the best possible shopping experience. This includes:

Data TypeWhat We CollectWhy We Need It
IdentityFull nameTo process and address your order
ContactEmail address, phone numberOrder confirmations & delivery updates
DeliveryShipping addressTo deliver your purchase
PaymentPayment details (processed securely)To complete your transaction
TechnicalIP address, browser, device typeWebsite security & analytics

⚙️How We Use Your Data

Your personal information is used solely for the purposes for which it was collected:

  • Processing and fulfilling your orders
  • Sending order confirmations, shipping updates, and receipts
  • Responding to customer service enquiries
  • Improving our website and product offerings
  • Sending marketing communications (only with your explicit consent)
  • Detecting and preventing fraud or unauthorised access

🤝Third Parties

Your data will never be sold or shared with third parties for their own marketing purposes. We only share your information with trusted partners who help us operate our business:

  • Shipping carriers — to deliver your order to your address
  • Payment processors — to securely handle your transaction
  • Email service providers — to send transactional and service emails

All third-party partners are contractually bound to handle your data securely and only use it for the purposes we specify.

🔒Security

We use industry-standard SSL (Secure Socket Layer) encryption to protect your personal information during all transactions on our website. Your payment details are processed through trusted, PCI-compliant payment gateways and are never stored on our servers.

Your data is safe with us. We take all reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

⚖️Your Rights

You have full control over your personal data. At any time, you may:

  • Request a copy of all personal data we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your personal data from our records
  • Withdraw consent for marketing communications at any time
  • Object to the processing of your data in certain circumstances

To exercise any of these rights, simply contact us and we will respond within 30 days.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Privacy Questions?

We take your privacy seriously. Get in touch and we’ll respond within 24 hours.

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Data Never SoldYour info stays private, always
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SSL EncryptionSecure checkout on every order
Full TransparencyClear about what we collect & why
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Data DeletionRequest removal of your data anytime
Help Centre

Terms of Service

By purchasing from Augodor Designs, you agree to these terms. Please read them carefully before placing your order. Last updated: April 2026.

These Terms of Service govern your use of the Augodor Designs website and your purchase of our products. By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our services.

👤Use of Products

By purchasing from Augodor Designs, you agree to use our products for personal, non-commercial purposes unless otherwise authorised in writing by Augodor Designs. Our stoles are cultural artefacts — we ask that they be treated with the respect and care they deserve.

Commercial use of our products — including resale, reproduction, or use in commercial promotions — requires prior written consent from Augodor Designs. Unauthorised commercial use may result in legal action.

💰Pricing & Availability

All prices displayed on our website are in the currency shown and are subject to change without notice. We reserve the right to update pricing at any time. The price applicable to your order will be the price displayed at the time you complete your purchase.

  • Product availability is not guaranteed and items may sell out
  • We are not liable for pricing errors and reserve the right to cancel orders placed at incorrect prices
  • Promotional prices and discounts apply only for the duration stated
  • Shipping costs are calculated at checkout and displayed before payment

🚫Right to Refuse Service

We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion, particularly in the following circumstances:

  • Fraudulent activity or suspected fraud is detected
  • Orders appear to have been placed using stolen payment information
  • A customer abuses our returns or exchange policy
  • Repeated chargebacks or payment disputes are filed without valid cause

If your order is cancelled due to any of the above, you will receive a full refund to your original payment method within 7–10 business days.

©Intellectual Property

All content, designs, photographs, graphics, logos, and product images on the Augodor Designs website are the exclusive intellectual property of Augodor Designs and are protected by applicable copyright and trademark laws.

You may not reproduce, distribute, modify, publish, transmit, or create derivative works from any of our content without our prior written permission. This includes — but is not limited to:

  • Copying or downloading product images for use elsewhere
  • Reproducing our stole designs or patterns
  • Using our brand name, logo, or likeness in any unauthorised way
  • Screen-capturing content for commercial purposes

⚖️Disputes

Any dispute arising from your use of the Augodor Designs website or the purchase of our products will be handled in accordance with the laws of the Federal Republic of Nigeria. By using our services, you consent to the exclusive jurisdiction of the courts of Nigeria for the resolution of any disputes.

Before pursuing formal legal action, we encourage customers to contact our support team directly. The vast majority of issues can be resolved quickly and amicably through direct communication.

🔄Changes to These Terms

Augodor Designs reserves the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our website following any changes constitutes your acceptance of the revised terms.

We recommend checking this page periodically to stay informed of any updates. If you have questions about our terms, please contact us.

Questions About Our Terms?

Our team is happy to clarify anything in our Terms of Service or policies.

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Nigerian LawGoverned under Federal Republic of Nigeria
©
IP ProtectedAll designs are exclusively ours
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Fair DealingWe resolve issues quickly & amicably
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Secure CheckoutSSL encrypted, safe payment